Services we provide:

Senior Audiologist Melissa Franks
Senior Audiologist Melissa Franks
  • Diagnostic Hearing Tests Hearing Aid assessment, fitting and rehabilitation
  • Tinnitus testing, advice and management programs
  • Pre- employment hearing tests
  • Occupational hearing tests for pilots, police and divers
  • Hearing aid accessories such as batteries, wax filters
  • Tuning of existing hearing aids
  • Custom made swimmers and noise ear plugs

What happens at a hearing test?

A hearing test takes approximately 60 minutes depending on your hearing loss. Generally there are questions to begin the appointment regarding your hearing and general health. This is followed by various tests (using headphones in a booth) which help determine what your ‘threshold’ of hearing is – the softest sound you can hear. The results of this can then lead to other testing to help determine where the cause of the hearing loss might be. That may be using bone conduction testing or speech discrimination testing (repeating a spoken word), or it can be measurement of the way the ear drum and middle ear moves.
Results will then be presented in clear, simple language.

What might you find?

On the whole, a hearing loss can be attributed to either cochlear/nerve damage (sensorineural hearing loss) in the inner ear – or there may be a medical reason for the loss (conductive hearing loss). This may be as a result of middle ear/Eustachian tube dysfunction, or it may be as simple as wax blocking the ear canal.
As there are many types of hearing loss, so it follows there are many options to help resolve any issues.

What happens then?

Our audiologist will be able to advise whether the hearing loss is permanent – in which case hearing aids may be the answer.
Research suggests that the sooner a hearing loss is attended to, the better. This is because our brain adjusts over time to the way in which specific frequencies of sound are no longer audible. We get used to sound at a certain level. Over time, people will likely lose the ability to hear higher frequencies. This is why many people with this type of hearing loss have trouble hearing female voices, or they can no longer pick up a voice well in a crowded room. In many cases a discreet hearing aid can be tuned to only accentuate these lost frequencies.

What can a hearing aid do for me?

Some people may find in quiet rooms one to one they have no trouble at all – and yet when at a family dinner, they find themselves constantly asking people to repeat themselves. Pinnacle Hearing fits the latest digital hearing aids and we aim to select the best hearing aid based on your test results and your lifestyle. Each hearing aid on the market offers different solutions for different individuals. A hearing aid can help you to hear clearly in groups, at meetings, in the car, when watching tv – wherever it is you were previously having difficulty. Hearing aid technologies have improved dramatically over the last decade and they are now capable of elevating only the frequencies that need amplification. This makes the sound much more natural and comfortable. When correctly tuned to each patient’s hearing profile, the hearing aid should only be working on the sounds that our ear has lost the ability to pick up on its own. They’re also far more discreet than the aids of the past. Today it’s more likely you’ll notice a hearing loss before you notice a hearing aid….


Once I get a hearing aid, is that it?


Having hearing aids is one thing, but having someone adjust them correctly for you is crucial. You need a good audiologist who knows and understands your needs, and who knows the capabilities of the aids themselves. At Pinnacle Hearing we are a privately run family clinic who pride ourselves on our continuity of care. The person you see for your assessment is the person you’ll see each time you visit. Melissa Franks, our senior audiologist, has a long history in the industry with a long list of loyal clients who can testify they are receiving the best care in the business.

What if I’ve already got a hearing aid but don’t use it?

Come and discuss it with us. Sometimes it may be you need to go over how to manage your current aids. Or you may like to trial new technology to see the improvements that have been made. Pinnacle Hearing offers a free demonstration for those who would like, and all aids come with a free 30 day trial on all our devices for you to test them out in your environments before you decide to buy them. We make it very simple for you to make sure you know whether you need them before you take them on.

Who can come?

All ages, from children to adults, who feel they require a hearing assessment, whether or not they have been referred by their GP. All private clients or those with a government voucher (OHS or DVA) are welcome.